Communicate with your Deaf clients about their financial needs.
Considering how sensitive and important personal finances are during the COVID-19 pandemic, every Canadian customer should be able to access information in their primary language. Being able to communicate is a human necessity.
In the case of a Deaf, Hard of Hearing or DeafBlind customer, effective communication is achievable when the finance professional provides the customer with communication options (i.e. sign language) so that personalized advice can be given in an understandable format to help the customer make decisions regarding options concerning their financial stability and security. Due to financial pressures, Canadian banks, investment companies and other financial institutions must hold themselves accountable to ensure accessibility to all of its customers.
SLIAO’s on-demand Video Remote Interpreting (VRI), will help develop the relationship between the finance professional and the Deaf, Hard of Hearing, or DeafBlind customer to a deeper understanding so that decisions can be made more quickly. They can connect virtually to a professional sign language interpreter, while still maintaining the security and confidentiality found during in-person discussions. Clear communication in a Deaf, Hard of Hearing or DeafBlind person’s primary language regarding their financial decisions is essential to providing a consistent, positive customer experience. Let’s flatten the curve together.
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